Refund Policy

Policy Overview

We are committed to delivering a trustworthy and satisfying shopping experience for every global customer. This return and refund policy clearly defines the eligible conditions, processing procedures, and service standards for all orders of our home and commercial scent products. All terms are formulated to ensure transparent, fair, and customer-friendly after-sales service without hidden restrictions.

Return Eligibility & Time Window

We support a flexible return service for all products purchased on our website. Customers may apply for a return within our valid return window if you are not fully satisfied with the received fragrance products or diffuser devices. All returned items must be in original, unused, unopened, and resalable condition, with complete original packaging and accessories to qualify for return and refund processing.

Return Application Process

To initiate a return request, please submit your application and related item information through our official Contact page. Our customer service team will review your request and provide official return guidance within a reasonable time frame. Please follow the specified return procedure to send back the items, and ensure the returned goods are properly packaged to avoid damage during reverse transportation.

Refund Processing Time

Once we receive and inspect your returned items to confirm compliance with return standards, we will initiate the official refund process. The full refund will be processed and returned to your original payment method within standard working days. All refund procedures are strictly standardized to guarantee efficient and secure fund settlement for every customer.

Fee & Cost Explanation

Our store provides free worldwide shipping and full tariff coverage for all original orders. For eligible returns, no additional hidden fees will be charged. All policy terms are transparent, and customers will only bear no extra unreasonable costs during the return and refund process.

Payment Currency Rule

All refunds on our website are uniformly settled in United States Dollars (USD). The refund amount will be consistent with the actual order payment amount, subject to the official return review result.

Customer Support

If you have any questions about return eligibility, refund progress, procedure guidance, or after-sales issues, please contact our professional support team via the official Contact page. We will provide detailed consultation and full-process assistance to resolve your problems efficiently.

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